Refund policy

Withdrawal period

Consumers may withdraw from an online purchase without giving a reason within 14 days after receiving the goods. For one order delivered in separate consignments, the period starts on receipt of the last item. Statutory extensions of the deadline apply. Withdrawal may also be communicated before delivery.

Communication and the DHL procedure

The dedicated Sealup DHL portal is available from the Returns page to organise the shipment. Alternatively, an unequivocal statement may be sent to customerservice@sealup.net or to Sealup S.r.l., Via Ludovico il Moro 27, 20142 Milano (MI), Italy, including by using the model form. No reason or prior authorisation for withdrawal is required.

Sealup pays for return shipping. Follow the DHL instructions and use the address printed on the return label. Contact Customer Service for alternative arrangements. Goods must be sent back without undue delay and within 14 days after notice, subject to collection arrangements agreed with Sealup.

Condition of goods

Items may be inspected and tried on as in a shop. Diminished value caused by further handling is assessed within the limits of Article 57 of the Italian Consumer Code. Keep packaging and tags where possible; their absence does not automatically remove withdrawal rights. Statutory exceptions, such as genuinely personalised goods, apply only where the legal conditions are met and disclosed before purchase. Discounted items are not automatically excluded.

Refund timing and method

Refunds are made without undue delay and within 14 days after withdrawal is communicated, using the original means of payment unless expressly agreed otherwise without cost. Withdrawal from the entire order includes reimbursement of original standard delivery charges, but not the additional cost of a more expensive service chosen by the customer.

Where permitted by law, Sealup may await the goods or evidence of dispatch, whichever is earlier, unless it has offered to collect the goods itself. Customers are not required to accept a credit voucher instead of reimbursement.

Faulty or non-conforming goods

The statutory guarantee is separate from withdrawal. Report lack of conformity to Customer Service with the order reference and a description of the problem. Statutory remedies do not involve costs for the consumer.

Terms of sale · Returns and refunds · Shipping and payment · Statutory guarantee · Model withdrawal form