Shipping policy

Destinations and carrier

Deliveries are handled through DHL to countries and addresses enabled at checkout. Availability of delivery is checked during the purchase process against the destination and selected items.

Delivery times

Delivery is expected to take approximately 2–3 working days after dispatch. Timing depends on the service and destination and excludes any order preparation period. Different periods for an individual order must be communicated before the purchase contract is concluded. Statutory rights for late or missing deliveries remain unaffected.

Shipping charges

Shipping is free. The checkout summary shows the total price and applicable taxes. DHL’s carriage terms do not replace Sealup’s obligations towards the consumer.

Tracking and assistance

Tracking references, where available, are sent with the dispatch confirmation. For delivery issues, damage or missing goods, contact Sealup Customer Service at customerservice@sealup.net. Requests for supporting information help resolve the issue and do not remove consumer rights.

Payment

The methods actually displayed at checkout are available for the selected country and order. The summary shows the total before the customer confirms an order with an obligation to pay. Refunds follow the Returns and refunds policy.

Terms of sale · Returns and refunds · Shipping and payment · Statutory guarantee · Model withdrawal form